Technical Service
We pride ourselves on our service. Our technical team has over 35 yers of combined experience. Our expert field technicians can visit your location within 72 hours of the initial complaint, and make sure to resolve the problem before leaving. You can count on Royal Gourmet House Service to keep your equipment operating optimally. In the majority of instances, our team of experts can guide a customer on the phone and resolve matters without even needing to schedule a service call!
In House Services
In addition to our Field Technicians, Royal House employee full time in-house technicians. They are an integral part of the team as they have the skill and expertise to repair equipment that couldn’t be diagnosed on site. Using our stated of the art workshop, our turnaround time on equipment repair is an astounding 24-48 hours. Our goal is to return equipment back within the same week of pickup!
Ongoing Service from our Sales Team
Our sales team knows that there are a lot of factors that goes into your decision to create a beverage program and we know it’s not just about selecting the right coffees. We can help you choose an equipment package that best fits your location to maximize sales and retention. We also train your staff to better understand the coffee they are serving, and to ensure they serve the most delicious, flavorful cup everytime
